Give every provider the same sample order, inbound profile and exception scenario. Compare its answers, written scope and total cost before comparing headline prices.
Use the same brief for every provider
A quote for one unit per order will not compare fairly with a quote for kits, retailer pallets and returns. Record your SKU count, unit/case conversions, storage footprint, order mix, seasonality and current systems. Use ranges where the business is still developing.
Score the answers, not the adjectives
| Criterion | Evidence to request |
|---|---|
| Handling fit | A walkthrough of your receipt, packing instruction and product restrictions. |
| Connections | Named provider, data flows, permissions and a test plan. |
| Inventory accountability | Count records, discrepancy ownership and stock-release decisions. |
| Support | Named contacts, agreed hours and an escalation process. |
| Cost | Fee categories, materials, exceptions and account terms. |
| Transition | Readiness gates, inbound coordination and go-live approval. |
A simple internal score can use “clear,” “needs definition” or “does not fit.” Do not assign a numerical precision that your evidence cannot support.
Resolve the difficult scenario before launch
Ask what happens if an order changes after import, a carton arrives short or the buyer changes a label. The answer should identify who investigates, who decides and which record changes.
Apply it to FlexHub
Pooja Supawala manages account coordination and George Torres manages the warehouse. Support contacts, hours, escalation and any response commitments belong in the account scope. No universal 24/7 service promise is made. Review the onboarding plan and quote anatomy alongside the service fit.
Start with your actual operation.
Bring the product, order or system details behind your question so the team can review the relevant scope.