RETURNS PROCESSING & INVENTORY DISPOSITION

A return needs
a clear decision.

Agree how products come back, which stock can be released and who approves the next step. FlexHub performs the warehouse workflow defined for your account.

Plan my returns workflow

FROM RECEIPT TO RECORDED OUTCOME

Receive. Review. Resolve.

Your business owns the decision rules; the warehouse follows the approved instructions.

01 / Identify the receipt

Match the returned product to its RMA, order and SKU references. Record the receipt and information needed for the agreed review.

02 / Apply your criteria

Review the condition against your instructions. If a decision or additional inspection is needed, coordinate a hold and the required approval.

03 / Record the outcome

Restock eligible units or follow an approved disposition. Record the stock status and account information needed to close the loop.

MAKE THE RECORD USEFUL

The status should explain
what happens next.

Illustrative fields to agree during onboarding. This is not a live customer return or a preview of an active self-service tool.

Define inspection evidence, reporting and any system updates in the service scope. A refund or customer communication remains with the assigned owner; a warehouse receipt alone does not authorize either.

Illustrative return record

Reference: RMA SAMPLE-001
Item: Sample SKU-A · received quantity
Status: Received → review / hold
Decision owner: Client-authorized contact
Approved outcome: Restock or agreed disposition
Account record: Stock update / instruction reference

SEPARATE THE STANDARD FROM THE EXTRA

Scope the work before stock returns.

Your return policy

RMA requirements, condition criteria, restocking rules, hold decisions and disposal or other disposition approvals belong in the written process.

Additional warehouse work

Detailed inspection, photographs, repacking, product assessment or special handling are separately scoped. No blanket processing-time or repair service is implied.

Your account visibility

Agree which return and stock information is reported and how your team follows up. Planned WMS tools remain separate from the current account process.

Meet your account team

YOUR NEXT STEP

Define the decision before the return arrives.

Bring your RMA references, inspection criteria and approval requirements.